Refund and Cancellation Policy

1. Refunds

Every payment, monthly or yearly, new subscription or renewal, can be refunded in full if you ask within 7 days of the charge. You don't need to give a reason.

After 7 days, payments are not refundable, and we don't give partial refunds for the unused part of a billing period. If you cancel, you keep everything you paid for until the period ends. This doesn't limit any right to a refund you have under the consumer law where you live.

When a refund is issued, the subscription it paid for is cancelled, and the page pauses once the paid time ends (as described in our Terms). Subscribe again any time to bring it back.

2. How to ask for a refund

1. Email support@linkchimp.bio from the email address you use to sign in to LinkChimp.
2. Tell us the date of the payment, or include the receipt number from your Dodo Payments receipt email.
3. We confirm by email, usually within 2 business days, and Dodo Payments, our payment partner and Merchant of Record, sends the money back to the card or account you paid with. Banks usually show it within 5 to 10 business days.

3. How to cancel

1. Sign in and open Billing in your dashboard.
2. Click Cancel subscription and confirm.

You won't be charged again. Your page stays live until the end of the period you've paid for, then it pauses. Nothing is deleted, and you can resume with one click before the period ends, or subscribe again later. You can also manage your payment method and download invoices from the billing portal linked on the same page.

Can't sign in? Email support@linkchimp.bio from your account address and we'll cancel it for you.

4. Upgrades, downgrades and Pro packs

When you switch plans or billing interval, or add or remove Pro packs, the price difference is prorated for the rest of your billing period: you pay only for the difference when upgrading, and receive credit towards future payments when downgrading. A charge for an upgrade can be refunded under the same 7-day rule.

5. Trials and failed payments

If you don't subscribe after the trial, or a renewal payment fails, nothing is charged. Your page stays live for a 3-day grace period and then pauses until you subscribe.

6. Please talk to us before a chargeback

If something looks wrong on your statement, email support@linkchimp.bio first. We'll sort it out quickly, and a refund is faster than a bank dispute. Charges show on your statement as LINKCHIMP, billed by Dodo Payments, the reseller of our subscriptions.